Frequently Asked Questions
Need hands on help?
Simply download TeamViewer using the link below and open the program. You will be assigned an ID and password, which you will then provide to our staff.TeamViewer Support
If you are using POSTrack 4.07J with Windows 10, the SMB 1.0 protocol must be enabled, otherwise you may encounter errors when importing a new flight plan.
To enable the SMB 1.0 protocol in Windows 10:
Programs and Features
Turn Windows features on or off
SMB 1.0/CIFS File Sharing Support
If you are operating on Mobile SnapSHOT 1.7.8 or earlier, there is a known issue in which SnapSHOT will display the following error on launch: "Mobile SnapSHOT" is no longer available." To resolve this issue, follow the steps below.
Download the pilot display app from the App Store to the iPad
Always Requirewhen prompted: Require password for additional purchases on this device.
OPENto verify if the app is installed
Remove the Apple ID and forget the Wi-Fi Network with Internet
Forget This Network
Open a flight plan on the iPad
You will need the following:
Track’Air can remotely access most systems when they are connected to the internet. This way we can see what the user sees and often come to a quicker resolution when addressing any issue. We can do this by accessing an on-site laptop and then connecting through that computer to the Track’Air product.
Last Updated: 2020 November 20
If your previously working Google Earth experiences an issue
connecting to the server, please see the following manual on
installing Google Earth v7.3.2 and stopping Google Earth from
updating to a later version that is not compatible with
Google Earth v7.3.2 Manual
To use the Google Earth Pro with snapVIEW, follow these steps:
Google Earth (V3)tab and then click
2) Capture selected view in Google Earth.
If you are having an issue with a pop-up window that requires you to change your terrain exaggeration we suggest you contact support for an updated software version. Please note that software updates require that you are up to date with your yearly maintenance fees.
The software should be installed by first right clicking on the installation package and choosing to
Run as Administrator
. Subsequently run all Track’Air programs as administrator.
Obtain the installation zip file. The password to unzip the zip
file is your license ID. Unzip the installation and put the file
into a temporary folder on the C or D drive, do not run
from directly from the desktop. Then right click and
run as administrator
Force the application to run as Administrator:
Propertieswindow, click on the
Run this program in compatability mode for:and chose your operating system, or
Windows 8if you are running Windows 10.
Run this program as an administrator.
apply, and then click
WINDOWS 8 / 10 SPECIFIC
Some Windows 8 and 10 installations don’t actually shut the
computer down when you press the
button. You will need to go under
in the Control Panel and select
Change what the power buttons do
Turn on fast startup
when the power button is pressed.
SnapShot and SnapPlan do not work properly unless the following setting is set to 100%, this issue also applies to the MS Surface tablet.
To address display setting issues navigate to the:
Change the size of text, apps, and other items
and set the value to 100%.
This issue appears to be related to the Window 10 User Account
Control (UAC) settings.
One possible solution to go to the command prompt and enter
net use x:
is the drive letter to be mapped.
An alternate solution is: if you mapped the network drive and select all permissions allowed, except Full Control and Special Permissions, this may allow you to access the drives.
You can now run SnapShot on Android™ and Apple devices.
LATEST RELEASE: 2018 February 16 – v1.6.1nSnapSHOT v1.6.1n
LATEST RELEASE: 2020 May 1 – v1.7.1iOS Mobile Snapshot v1.7.1
*Android and Apple logos are registered trademarks of both Google and Apple respectively.
The time difference between GPS and UTC is adjusted every 1 – 6 years. The last adjustment took place on 2016 December 31. GPS is now ahead of UTC by 18 seconds. Further information regarding Trimble receivers and POSpac processing can be found here:
To adjust your offset in snapSHOT, navigate the menu system:
In the following sanpSHOT Configuration window adjust
the Difference between UTC and GPS times
value to +18 seconds and click
WARNING: For official company use only. Files uploaded to the FTP server are available to the public for transfer. If you have any files with sensitive information, please remember to back up your file locally and delete it from the FTP server.
To access the Lead'Air FTP server, you will need to download and install an FTP client. For the purposes of this guide, we will use FileZilla.Download FileZilla Here
If prompted to select your version, select the left-most option: "FileZilla."
Once your download is completed, launch the FileZilla setup application.
Upon successful installation of FileZilla, launch the application from your desktop or the Windows start / application menu.
With FileZilla opened, you will see sectioned windows. On the left-hand side is the label: Local Site. This is your computer. The right-hand side is labeled: Remote Site. This where you will find and transfer files to the Lead'Air FTP.
CTRL+Sto open the Site Management window.
C:\ProgramData\Microsoft\Windows\Start Menu \Programs\Tracker32.
On TECI4 and Nanotrack the USB to serial port used is an FTDI device, which by default, Windows has a value of latency timer value of 16. For better performance change this to 1. In snapShot version 4.04t and above this is forced to 1 automatically. An older version may need to be manually adjusted by doing the following:
COM portand select properties.
SnapVIEW offers integrated connectivity with Bing Maps, and allows you to capture desired images for flight planning.
The BING Maps tool requires that Microsoft Silverlight be installed on the computer.
Terra Server USA no longer exists, however, we have the 8m images on our server.
On a Windows machine, in snapView, go to the
> and enter the following URL:
A standard 5 Camera MIDAS runs at 22-30 VDC, 18-22 AMPS. The aircraft power supply must be able to supply a minimum of 30 AMPS and should have a breaker installed greater than 35 AMPs.
If you have issues with SnapBase Drag-and-Drop or Searching Street Address:
In order to have this working with Windows 10 it is required to switch off the Windows User Account Control (UAC). This will put your computer into vulnerable state and you should switch UAC on again when SnapBase Drag-and-Drop or Searching Street Address operation is finished.
The SteadyTrack mount follows the guidance of the IMU. Depending on the weight of the sensor and the center of gravity the mount, it may under-correct, not follow the IMU fast enough for optimal accuracy , or over-correct, shoot past the value given by the IMU and then correct back to its proper point, possibly causing an oscillation within the mount movement . Therfore the user may adjust the speed of the mount to deliver the best possible accuracy. The user may adjust the SteadyTrack Mount speed following the steps below:
Send these changes to mountbutton.
Save These Changesbutton.
The SteadyTrack Mount can be limited in any axis and in any direction so that the sensors attached to the mount do not capture the fuselage cut-off. The user may adjust these limits as follows:
OPTIONAL: The user may wish to find
what values they would like to use (ie test for cut-off). This
can be done on the ground rather than during flight. The user
can enter values into the
Manually Move Mount
section. For example, to test the Left Side of the hole, Move
mount +9 Roll. Once the values are entered, Press the
button to move the mount to that position. Open up aperture,
etc. of the camera settings and take a manual shot and view
image to see if cut-off still exists. Once done press the
button. Towards middle bottom look at
Calibrate User Mount Limits
section. Enter the desired values. Hit
Set these limits
. Finally, reboot the entire system and check that values are
Repair a corrupted database:
If this does not resolve the issue:
Tracker2and click the
3) Import or update projectson the main menu.
Locate files to Importand go to
C:\Tracker\MDBand select the original corrupt database. Importing data from a corrupt database can sometimes resolve the issue.
If the database is STILL corrupt you will need to revert to a previous backup of the database before the corruption occurred. Data that was created after this date will have to be recreated, unless you had exported the flight plans prior to the corruption and you can re-import them after the following steps.
C:\Tracker\MDB\folder and change the extension to
.mdb. You can also change the name as well if you wish.
Are you having trouble with GPS connectivity with NanoTrack? Sometimes GPS receivers can loose their settings. There are various settings like COM port, parity and baud rate which have to be correct in order for communication to occur. This new feature automatically scans all possible settings to determine the correct values for you.
The NanoTrack and the GPS MUST be connected in order to perform the steps below.
9. Special Equipment.
16. NanoTrack. This is option opens the NanoTrack Configuration.
Reprogram GPSoption to start the GPS setup.
Data acquisition is of extreme importance in the aerial survey industry. As you photograph the world, Track’Air wants to ensure that your data is organized and you don’t run into limitations on the amount of info you are able store. This is why we have added the ability to change the database being used so that you may have more capacity and will be able to organize your project database by location.
Note: If you flight plans are big, we recommend splitting projects by region.
7) Database maintenance.
Change Database tab.
Create a New Empty Databasesection.
(e.g. NY_county1, NY_county2, etc.)
addto create it and make that the current database. The database is no longer locked into being titled
FAA information for the United States can now be embedded into flight plans. This feature can be accessed through SnapPLAN, SnapPLOT and SnapSHOT. The data is updated monthly and can be downloaded via SnapPLAN or SnapSHOT.
For a manual download of the file, click here: https://www.trackair.com/airspaces/AirSpaces.MDB
If you do not want the airspace division lines to show in your
project, simply go to the toolbar and select option
option and click on
Airspace surrounding the current project can also be viewed in a
list format which allows you to highlight the ones which are of
most importance to the project. Go to the toolbar and select
, then click on option
18- Show airspace form
. This airspace form is available only on SnapSHOT and SnapPLAN.
FAA data is
updated once a month, so make sure you download the latest data
from our servers by going to the Config menu on the Airspaces
form and clicking
To use in flight, in snapPLAN export the plan and check include airspaces to use FAA-Airspaces in Snapshot.
Note: This applies to US airspace only.
A ground test sends a fake GPS signal to the MIDAS to force the cameras to fire as they would in flight. To run a ground test do the following:
4-Make camera ground test.
Do not automatically start a photo run.
No more than 2000 shots is recommended.
Pilot screens give our flight management systems a great advantage, allowing quick changes and real time feedback. However due to the size of the screens it can be a bit difficult to edit settings specially if you’ve lost your stylus and the engine is running.
We want to provide our clients with the best experience so our, software engineers went window by window and maximized the size of each to ease user interaction. As you can see below, size has been maximized and should more easily be triggered by touch.
Before use with the MIDAS you need to set up your new POS as follows:
COM1tab and Enable
COM1, set the Baud rate at 115200, no Parity, 8 data bits, 1 stop bit, update rate 5Hz.
$INVTG, $INGGA, $INZDA.
Save Settings. A window with a blue progress bar should appear, confirming the settings have been saved.
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